MyShowroom App Refund Policy

Effective Date: 30/11/23

1. Overview:

Welcome to MyShowroom! We appreciate your trust in our app. This refund policy outlines the terms and conditions for refunds related to purchases made on the MyShowroom app.

2. Eligibility for Refunds:

Customers are eligible for a refund under the following conditions:

The request for a refund is made within 2 days of the purchase date.

The product or service is defective, not as described, or fails to meet reasonable expectations.

3. Non-Refundable Items/Services:

The following items/services are non-refundable:

In-app purchases.

Subscription fees after the trial period has ended.

Customized or personalized products/services.

4. How to Request a Refund:

To initiate a refund, please follow these steps:

Contact our customer support team at team@mysr.io with your order number and a detailed explanation of the reason for the refund request.

Our team will review your request and respond within 2-3 business days.

5. Refund Processing Time:

Refunds will be processed within 2-14 business days from the approval date. Please note that processing times may vary based on your payment method and financial institution.

6. Method of Refund:

Refunds will be issued using the original payment method. In cases where this is not possible, refunds may be provided in the form of MyShowroom credits.

7. Exchanges and Returns:

MyShowroom does not offer exchanges.

8. Cancellations:

Subscription cancellations are subject to the terms outlined in our separate cancellation policy.

9. Special Circumstances:

Exceptions to this refund policy may be considered in special circumstances, such as technical issues, unauthorized purchases, or other situations. Contact our customer support team for assistance.

10. Policy Changes:

MyShowroom reserves the right to modify this refund policy. Users will be notified of any changes, and the updated policy will be effective from the date specified.

11. Contact Information:

For any questions or concerns regarding this refund policy, please contact us at team@mysr.io.

By using the MyShowroom app, you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for being a valued user of MyShowroom!